• If the check passes, you move on to the next stage transparently.

• If the check fails, MyID displays the response from the web service; for example:

  

  If this occurs, you can attempt to use a different device.

• If MyID is unable to contact the web service, the message Suitability check failure is displayed instead:

  

  If this occurs, you cannot proceed until you have resolved the connection problem with the web service; if necessary, you can disable the card suitability check: see section 27.2.1, Enabling and disabling the card suitability check.

• When using Batch Collect Card, if the check fails, or MyID is unable to contact the web service, the card is skipped, and the process continues with the next card. The number of failures is listed at the end of the workflow, and the failures are logged in the audit.

In addition, when you display the View Device screen in the MyID Operator Client, before MyID displays the Collect Updates or Assisted Activation buttons, MyID calls out to the card suitability check web service. If the check fails, or MyID is unable to contact the web service, MyID does not display these buttons, and an entry is written to the audit with the details.